Why AI subscriptions get suspended — and how to avoid it

Bans are rarely about what you said to the model. They are about payment, geography and how the session looks.

Every week somebody posts that their account was closed "for no reason". The reason exists, it is just not in the transcript. Vendors evaluate risk on the account, not the conversation.

The three things that actually get checked

Payment. The single largest cause. Cards that fail issuer checks, virtual cards issued in one country used from another, and payments that get charged back later. A chargeback almost always ends the account, sometimes weeks after the fact.

Geography. Signing up from one country, paying from a second and using from a third is the classic pattern vendors look for. A stable, plausible geography is boring — and boring is what you want.

Session consistency. Sudden switches of device, browser, timezone and network in a short window. One person travelling is normal. Five "people" sharing one login is not, and it is easy to detect.

What does not usually get you banned

Asking difficult questions, using the product heavily, or working in a language the vendor does not officially support. Support staff read transcripts for abuse, but the automated systems that close accounts are looking at the list above.

The practical checklist

• One account, one person, one set of devices. Do not share a login, even with a colleague.
• Keep the payment method and the region consistent for the life of the account.
• Do not switch regions back and forth on the same account.
• If you must use a proxy, keep it stable — the same exit for weeks beats a rotating pool.
• Never dispute a charge you actually made. If something is wrong, contact support first.

What to do if it happens

Do not create a new account from the same environment immediately — that gets the new one flagged too. Export what you can from the old account if it still opens. Then wait, change the underlying factor that caused the ban, and start clean. If you bought through a reseller, check the warranty terms: most cover the subscription dropping, almost none cover a ban.

Our own plans are activated on accounts you already own, which removes the shared-login failure mode entirely.

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