Refund policy

Last updated: 26 October 2026

What is refundable

• The subscription drops. It stops working inside the paid period and cannot be restored.
• We cannot complete the order.
• Double charge. The same order paid twice.

What is not refundable

• A ban. A suspension caused by breaking the vendor's terms cannot be insured by any reseller.
• Days already used. Refunds are proportional, never the full order.
• Buyer-side mistakes. A wrong Organization ID, wrong network or wrong amount is handled case by case and sits outside the standard policy.

How the amount is calculated

Proportionally to unused time:
refund = order amount × unused days ÷ total days
A 30-day order that fails on day 10 refunds 20/30 ≈ 67%.

How to request

1. Reply in the same order thread with the reference number.
2. Attach a screenshot or the error text.
3. Once confirmed, the refund goes back on-chain to the sending address.

Confirmation usually takes under 12 hours; on-chain settlement depends on the network.

Why bans are excluded

A ban is the vendor's decision, not ours, and it cannot be predicted or reversed. A seller promising "ban protection" is simply betting you will not get caught within a month — and disappearing when you do. We would rather write it down than hide it behind vague wording.